Our in-house servicing team are here for you

With many years experience of biomass servicing, our team of experts are well placed to ensure that you get the most from your biomass boiler installation.

Servicing and fuel - the complete package

You want heat from your biomass boiler – heat output is produced by a combination of fuel and a well maintained boiler.

You can buy all of that from us – rolled together in our Fuel Supply and Servicing package.

The quality of wood fuel going through your biomass boiler has a major impact on its smooth operation and efficient performance.

We can also include fuel store clean-out as part of the assured agreement to give you hassle-free biomass operation. Click here to enquire or for a call back click here.

Servicing - what we can do for you

It’s not just about the boiler; fuel store, heat storage, metering and monitoring all contribute to the smooth and efficient running of your system.

Forest Fuels can carry out full biomass boiler servicing on site for both wood pellet and wood chip boilers of all shapes and sizes.

After carrying out routine service to the manufacturer’s guidelines we calibrate your boiler for optimal performance and efficiency.

We also carry out regular fuel store clean outs which has proven to be a very cost effective method of preventative maintenance for many of our customers.


Ben Innes

Ben heads up the service team, organising and planning who goes where, what they need to do and ensuring that they have the right tools, parts, plant and equipment to get your servicing and maintenance task completed effectively and on time.

Our team are familiar with all of the major manufacturers with whom we have excellent spare parts supply and technical backup when required.

We also carry out flue sweeping and check the efficiency of the boiler by using a flue gas analyser for optimising performance.

Mike Castle

Mike has spent over 15 years in the biomass industry specialising in wood chip and wood pellet boilers.

With a background in plumbing, Mike also has a very broad skillset which helps tremendously when the installation is muti-faceted and different systems are required to interact.


James Grisewood

James started out as a heating and plumbing engineer nearly 20 years ago.

Since progressing to biomass servicing this has been invaluable when fault-finding and handling the integration and set up of heating control systems.

James is also OFTEC qualified to service and commission oil boilers which can be helpful for back-up purposes.

Steve Sumner

Steve cut his teeth in welding and fabrication, moving on to become a mechanical engineer and then biomass engineer some 10 years ago.

With a broad experience of general plant room equipment Steve is very proficient with welding, pumps, valves, pressure sets and other plant room items.

How to book a service for your biomass boiler

To book a service on an as needed basis you can call us free on 0800 157 7331 and speak to one of our friendly team.

You can email

You can request a call back by clicking here.

You can use the contact form by clicking here.

Many customers prefer to combine their servicing and fuel requirements into a single hassle-free agreement.

A Forest Fuels Fuel Supply and Service Agreement covers both the supply of premium quality wood fuel, tailored to your biomass boiler plus the scheduled and planned servicing of it to meet the manufacturer’s specifications.

Gill boiler 1

Forest Fuels Boiler Servicing

Get the best from your biomass boiler with a Forest Fuels Service & Maintenance contract. See how we can help

How to get a fully funded biomass boiler

We can fund, install, run and maintain your commercial biomass installation, discover how…

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